Refreshing, modern, less static, more agile, better equipped to fit other methods. This what some of our students gave as feedback during our first ITIL4-training. ITIL 4 is the newest edition of ITIL and has been available since February 2019.
Students thoughts align with what the designers of ITIL 4 had in mind. Service management has to be adapted to continuous change. ITIL 3 was adapted to change with the Adopt and Adapt-principle, but it wasn’t explicitly mentioned.
In ITIL’s newest publication this principle of Adopt and Adapt is explored more thoroughly. The Service Lifecycle from ITIL 3 has been swapped for the Service Value System (SVS). It’s goodbye to the waterfall-method of ITIL 3: hello agile! In ITIL 4’s SVS the following components have been added:
- Guiding Principles
- Continual Improvement
- Service Value Chain (SVC)
Be prepared for anything
In addition to the SVS ITIL has also come up with dimensions. From these dimensions every action and service is being processed in a comprehensive way. Be prepared for everything and adjust your actions to the service that you are delivering.
The Service Value Chain (SVC) is made to change demand into value by using activities. The SVC can be used for anything, for example an unusable WiFi-network can be changed into a WiFi-service that is up and running again. Other examples include user stories and the deploy and release of a new release in an agile way.
Combination of SVC-activities and practices that support these activities
The processes that were known in ITIL3/2011 have been replaced by practices. A practice consists of a number of strategic resources to achieve a certain goal. You can also use these resources to finish a certain job. These practices are adapted to good use in a continuously changing environment.
Last but not least I’d like to address the usage of Value Streams. A Value Stream is the number of steps an organization takes to deliver and create products and services to customers. In reality a Value Stream is a connection between the demand of the service consumer and the delivery of value. In the examples I’ve presented underneath this text the SVC-activities are being supported by one or more practices to change a demand into value.
Has your interest peaked?
Would you like to experience the newest Service Management technology? You can find more information about our courses here. Find out where you can follow a ITIL 4 Foundation training near you. Can’t find what you had in mind or do you have other questions? Don’t be a stranger – reach out to us.